You have your computers running and connected in your office. But what is happening on your corporate network? Are you protected? Do you have performance optimized? Do you have a vision about your IT infrastructure? Are you located in Bulgaria or planning to open an office here?
Please call us if you want to answer one or more of these questions or if you just need someone to take over the load of thinking about data-related problems and leave you all 100% focused on your core business.
We tailor each of our services to match specific needs, available resources, requirements of each of our clients. Service Level Agreement is to represent the scope of services we would provide to you.
We combine quality of services with friendly attitude, flexibility and confidentiality.
We know how important is your IT infrastructure for your business. That is why we try to react to incidents as quickly as possible restoring functionality back to normal. Sometimes equipment needs service repairs - we use our long term partners providing quality repairs using genuine spares at attractive pricing. All replacements and costs are acknowledged by the client and invoiced accordingly. Modus 2 Ltd. is also your reliable consultant when planning extensions and new purchases. We work with most of the computer importers in Bulgaria and would supply from source at best prices.
We are trying to simplify and ease the process of supporting your IT infrastructure. Best is when we sign a support contract. Subscription allows us to assess existing equipment to plan regular checks and maintenance procedures. This results in better performance, less downtime, less stress and lower total expenses.
Here are two examples for annual subscription plans to help you asses your costs:
|Price for each workstation
||20 leva.||30 leva.|
|Monthly scheduled visits on site
|Price for each additional visit
||25 leva./hr||20 leva./hr|
||same working day||not more than 4 hrs|
|Phone, skype or email helpline||yes||yes|
We also react to incidents as per call. hourly rates starting at 30 leva/hr are used in that case. Reaction time depends on available resources.
Typical support activities would include:
- On site computer diagnostics;+ Installation and setup;
- Virus and spam protection;
- Incident handling;
- Service repairs;
- Storage and backup handling;
- Access control;
- Contract and on demand response.